A. At POPULAR, protecting your information is our priority. We use Secure Sockets Layer (SSL) to encrypt all given information including but not limited to credit card numbers, names, and addresses. The encryption ensures that the information cannot be read when the data transmitted across the Internet. In addition, all the given data is protected against unauthorized access.

To ensure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

You are advised to use a browser that supports 128 bit SSL encryption or a higher encryption standard. We always use industry-standard encryption technologies when transferring, receiving, and exchanging data on our website. The facilities that house our servers are physically secured to protect against the loss, misuse, or alteration of all data and information collected.

A. We accept payment by Visa, Mastercard, and AMEX only. All prices quoted are in Singapore Dollars inclusive of prevailing GST.

A. We provide local delivery services to your home/office for a nominal fee. Alternatively, you may opt for self-collection at your designated POPULAR Bookstore and/or POPULAR Bookshop. Please refer to Shipping Information for more details.

A. Please refer to the Delivery Schedule for the textbooks online ordering 2022.

A. We regret that we are not able to process any order quicker than our standard delivery timeline. Kindly refer to the Order and Delivery Schedule for more information. If you need the item(s) urgently, please ensure to order the item(s) in advance.

Q. When will I know if I can collect my order from the School bookshop/Popular outlets?

A. After the payment for your order is processed and verified, you will receive an email from us acknowledging that we have received your order. If you do not receive our auto-order acknowledgment email, please inform our Customer Service.

A. We are not able to add any item(s) to your order once you have checkout. You will have to place a separate new order for the additional item(s). We apologize for the inconvenience.

A. All products, once sold are non-returnable or exchangeable except for the following:
•  Products received are different from what is stated on the invoice; i.e. wrong goods are delivered; and/or
•  Product is found to be defective.

A. You may contact our Customer Service to arrange for any return/exchange of the affected Product.

A. No. All advertised promotions on the online website are exclusive to the store itself.

Q. Am I entitled to the promotions?

For online purchases, the price stated is after the discount. You are not required to fill in any membership card details. 

A. Yes. Our website requires your browser to accept cookies to access certain features. Cookies are small bits of information that are sent by a website to be stored in your web browser, the cookie can later be read the next time you return to our website. The cookie is saved as a text file in your browser's directory and is stored in your computer’s Random Access Memory (RAM) while the browser is running. The cookie may be also stored on your computer's hard drive once you leave the website.

We only use the information we gather from the cookies to understand usage patterns, offer personalized features, or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose. Specifically, our cookies allow us to,
• recognize you as a returning visitor; and
• store and retrieve items in your Shopping Cart.

The use of cookies is a common Internet practice by most websites.